Troubleshooting Group Management

Group management allows faculty to organize students and faculty members into groups for assignments, performance tracking, and collaboration. This article outlines common issues that may occur when creating or managing groups and provides troubleshooting steps.

Unable to Access Group Management

If you cannot access Group Management:

1. Verify that you have a Faculty role.
2. Refresh the page and sign in again.
3. Clear your browser cache and reload the application.

Unable to Edit or Manage a Group

If you cannot edit a group or manage its membership

1. Confirm whether the group is user-created or system-generated.
   • User-created groups can be managed by faculty users.
   • System-generated groups are managed at the institutional level.
2. Verify that you have permission to manage the group.

Unable to Add Members

If you cannot add a user to a group:

1. Verify that the user is eligible for the selected group type. Note that you can only add faculty to faculty groups, and students to student groups. 
2. Confirm that you have permission to manage the group.
3. Check for any error messages displayed in the application.

Changes Are Not Appearing

If a newly created group or membership change does not appear immediately:

1. Refresh the page.
2. Sign out and sign back in.
3. Clear your browser cache and reload the application.

Contact Support

If issues persist, contact your cohort manager or ScholarRx Support at [e-mail] 

To help expedite troubleshooting and resolution, include a description of the issue, the steps required to reproduce it, any error messages displayed, your browser and device information, and screenshots if available.